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Backstage Coverage of the 2013 RID Conference

August 14, 2013

11:00p

The Street Team that made the social media magic happen at the 2013 RID conference.

Street Team at the 2013 RID Conference

 

 

 

 

 

 

 

6:30p

StreetLeverage asked people who attended the 2013 RID conference about their experience and what they enjoyed about the conference.

4:30p

StreetLeverage Stunt Double, Wing Butler, interviews RID Executive Director, Shane Feldman about his impressions attending his first RID conference, and how the experience will guide the direction of his work.

12:00p

StreetLeverage asked people attending the 2013 RID conference about their experience and what they are enjoyed.

10:00a

New RID President, Dawn Whitcher, extends her appreciation to 2013 RID conference attendees and encourages them to attend the 2015 conference in New Orleans.

 

August 13, 2013

7:00p

Closing Ceremonies and Banquet.

2013 RID Conference Closing Ceremonies

 

 

 

 

 

 

 

 

 

 

 

6:00p

StreetLeverage curator, Brandon Arthur, sits down with incoming RID President, Dawn Whitcher, to get her view on the future of the organization.

10:30a

Melvin Walker, newly elected VP of RID, sits down with StreetLeverage Curator, Brandon Arthur, to share his story and what he believes will define success for RID.

 

August 12, 2013

2:00p
Workshop | Team Me Up? CDI

Jimmy Beldon and Patty McCutcheonJimmy Beldon and Patty McCutcheon offer that teamwork is vital to any professional relationship. Deaf and hearing interpreter teams must approach the work as one unit, both bearing equal responsibility for the message. They have to hold each other accountable. Read More.

 

2:00p
Workshop | Self Assessment: Critical for Interpreter Effectiveness

Marty Taylor’s workshop, Self Assessment: Critical for Interpreter Effectiveness, lead participants through specific aspects of ASL and English, and offered skills meant to foster deliberate use of rich language. Read More.

6:20a

StreetLeverage Curator, Brandon Arthur, sits down with CM Hall, newly elected Member-at-Large, to learn more about her background and to get her perspective on the future of RID.

 

August 11, 2013

9:10p

A picture of Ben Hall, Jan Humphrey, Carl Kirchner, and Angela Jones after their group interview with Brandon Arthur.

RID Past Presidents

 

 

 

 

 

 

 

2:00p
Workshop | Emergency Management: Interpreter Self Care and Trauma Mitigation

Angela Kaufman and Tomina SchwenkeAngela Kaufman and Tomina Schwenke explored how sudden and unwanted or unanticipated upsetting events that we experience can be quite impactful. Consequently, sign language interpreters may hold on to pain for the rest of our lives and not able to work. Read More.

 

 

8:00a

StreetLeverage Curator, Brandon Arthur, sits down with Brenda Walker-Prudhom, President of the Registry of Interpreters for the Deaf (RID) to get her feelings as her term as President comes to an end.

 

August 10, 2013

2:00p
Workshop | Educational Interpreters: The Missing Piece of the IEP Team

Sign Language Interpreters - Richard Brumberg and Donna FlandersRichard Brumberg and Donna Flanders empower sign language interpreters in educational settings by providing the tools to become an effective member of the IEP team. Read More.

 

 

2:00p
Workshop | Thinking Through Ethics: The Development of Ethical Decision-making Among Sign Language Interpreters

Liz Mendoza uses the results of her online survey as a backdrop to explore if expert and novice sign language interpreters differ in prioritized competing meta-ethical principles when making ethical decisions. Read More.

* Session coverage made possible with the support of TCS & Associates.

11:55a

StreetLeverage Curator, Brandon Arthur, sits down with the Superintendent of the Indiana Deaf School, David Geeslin, to talk about how Deaf Schools can fortify the skills of sign language interpreters and how together, everyone can succeed.

 

10:30a

On the grounds of the Indiana School for the Deaf, Janis Cole connects with the familiar comforts of home – the pillars of Deaf culture.

 

7:00a

Lynnette Taylor stands on sacred ground as she describes the importance of the courtship sign language interpreters need to honor with the Deaf Community and the future of the field.

 

August 9, 2013

6:00p

In addition to the keynote delivered by Dr. Flavia Fleischer, we enjoyed spending time review the history and legacy of RID at the 2013 RID conference in Indianapolis, IN.

2013 RID Conference Opening Ceremonies

 

 

 

 

 

 

 

 

 

 

2:00p
Workshop | Conflicts Between Interpreters and Clients: When You’ve Tried Everything

Facebook ImagePamela Whitney, Matthew O’Hara and David Bowell noted that most ethical complaints stem from some sort of perceived violation of the Code of Professional Conduct via information shared on social media websites like Facebook. Read more.

* Session coverage made possible with the support of TCS & Associates.

11:40a

StreetLeverage Curator, Brandon Arthur, sits down with 2013 RID conference keynote speaker, Flavia Fleischer, to gain insight into her evening speech and the importance of Deaf Community Cultural Wealth.

8:00a

Brenda Walker-Prudhom officially welcomes sign language interpreters to the 2013 RID Conference and introduces the theme, Fifty & Forward: Building on the Legacy.

 

August 8, 2013

6:30p

50 years later, RID members celebrate and contemplate the future of Sign Language Interpreting. Get insight to the topics and events of the 2013 RID National Conference in Indiana via StreetLeverage. Let’s come together and make a difference.

10:00a

Interpreters with Deaf Parents Member Section (IDP) presents an RID Conference Pre-Conference Workshop today introducing a discussion on conduct in “civility” as a necessary change agent to expanding credibility within the sign language interpreter industry. With instructors Sharon Neumann Solow, Dr. Carol Patrie, Dr. Marty Taylor. Good dialoge and great food for thought.

Interpreters with Deaf Parents - Civility Workshop

 

 

 

 

 

 

 

 

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August 1, 2013

Perspective is everything for sign language interpretersStreetLeverage is excited to share that it has been named the official Social Media Sponsor of the 2013 RID conference being held August 9th-14th.

This online coverage will bring a cross section of the conference to those unable to attend and will add greater depth to the onsite experience.

What to Look For?

With the generous and progressive support of StreetLeverage sponsors, our conference coverage will include:

Video Interviews

Interviews with industry leaders, conference speakers and attendees.

Live Facebook & Twitter Feeds

Live session and event updates via: Facebook | Twitter | #RID2013

Blog Posts

Summary coverage of educational sessions.

Attendee Experience

Attendee experience captured via videos and pictures.

When and Where?

Conference coverage will begin August 8th and conclude August 15th.

You can participate in the conference coverage right here on StreetLeverage (on this very page in fact) and by connecting with us on FacebookTwitter, and RSS Feed. You can also stay current on information leading up to the event by joining our Facebook event by clicking here.

Street Team

An effort like this is only possible with the support of several amazingly talented people. StreetLeverage would like to extend its sincere appreciation to all the social media ninjas that will be onsite to make the magic happen. Special thanks to:

Hayley Baccaire

Lindsey Kasowski

Amy Williamson

Paul Tracy

Jennifer Maloney

Diane Lynch

 

* Interested in receiving StreetLeverage posts in your inbox?

Simply enter your name and email in the field above the green “Sign Me Up!” button (upper right-hand side of this page) and click “Sign Me Up!”

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Sign Language Interpreters: Team Interpreting and its Ethical Consequences

Sign Language Interpreter Considering the Ethics of Her TeamFor various reasons we, as interpreters, decline assignments. These reasons may include, but are not limited to: one’s level of familiarity with content, a conflict of interest, a lack of availability, gaps in training, and a respect for the interpreter preference of the communities we serve. How many times is it that we decline work based on the ethics and integrity of our team?

We are all accountable for ourselves and for the ethical challenges we are faced with while working. Within this accountability is discretion about teaming – discretion that employs itself when we accept or decline work.

When an interpreter continually violates the NAD-RID Code of Professional Conduct (CPC) (1), that interpreter blatantly oppresses the communities we serve and is harming peoples’ lives; we are all affected. I have often heard “I work with ‘so-and-so’ interpreter, and even though I know and have seen these behaviors that interpreter has done nothing to me.”

These are comments I do not understand.

The rationale behind the comment, “ . . . that interpreter has done nothing to me,” is astounding. When interpreters are destructive on the job and breach the ethics they are bound to uphold, they are directly affecting our profession and, consequently, the communities we serve. These behaviors imply to all parties involved that this is what interpreters do and should be doing.

Doing Nothing is Doing Something

To do nothing is to passively accept unethical actions.

To do nothing is to shirk the responsibility of holding each other accountable.

Unethical behavior takes all shapes and sizes: fraudulent business practices, threats of retaliation, withholding information from the parties involved, stealing information from the parties involved, disregarding professional boundaries while on the job, disclosing confidential information, accepting work continuously in a setting for which one is unqualified… the list goes go on and on.

While the above-mentioned acts all violate the current rules-based (2) CPC, I would like to go one step further, to acts where one asserts their power and privilege while interpreting. This unethical behavior is audism. Examples of audist behavior could include, but are not limited to: using spoken English to co-opt an interpreted interaction for the interpreter’s benefit, making side comments to the hearing participants unbeknownst to the Deaf individual(s), having rudimentary language fluency, ignoring the request for a Deaf interpreter, and possessing minimal Deaf world cultural context, all of which are tactics of disempowerment (3).

As Lewis Merkin points out in his recent vlog (4), audism can be experienced in many forms, some even covert. As we take a deeper look into why and when we turn down work, we also need to consider that accepting assignments with an unethical interpreter as your team is a form covert audism.

While working in a teamed situation we are seen as one. When we choose to work with unethical interpreters we are clearly showing, to all parties involved, that we have consented to work with these individuals and that we support each other. This consent condones past behaviors, supports current ones, and perpetuates the opportunity for further occurrences. When we accept work with unethical teams we are complicit in the infractions; what’s more, we are reinforcing the offers of work available on teamed assignments.

The Current Frame for Ethical Guidance

During the 2012 RID Region I Conference in Atlantic City, NJ, RID Ethical Practices System (EPS) (5) representatives gave an overview of EPS policies and procedures, as well as the occurrences of grievances filed within the past few years. The number of accepted complaints was in the single digits.

These representatives explained that, though they receive dozens of grievances, many grievances are not accepted due to the following: time lapse since the occurrence, complaints against working, but not RID-certified interpreters, and/or complaints against interpreter agencies.

In my mind, the EPS procedure is inordinately lengthy. In order for any person to file a complaint, one must have a comprehensive understanding of the 37 page handbook, and trust the system from which it originated.

Could this be the reason the number of grievances are in the single digits?

Case in Point

A couple of examples.

Example One

(reference at approximately 3:04 and 5:20 into video)

As is indicated in example one (6), RID’s response to the grievance was that the 90-day time limit was up, and that “This case will now be dismissed and she [the interpreter] will not be notified of this.” What is the rationale for not notifying the interpreter that a grievance had been filed against her? Notification would make the interpreter aware that the decisions she is making are causing harm and, albeit past the 90-day limit, a grievance has been filed against her. Instead, by doing nothing, her behavior has been endorsed.

Example Two

As we see in example two (7), the grievance was filed and a request was made for expediency due to the severity of the situation and extenuating circumstances. Even so, the process took two years for a final decision. Within this final decision the interpreter was cited to have violated four of the seven tenets within the CPC. The resolution to the matter – the interpreter is to take an online course.

Unfortunately, this system sends a clear message that the Deaf experience of prolonged encounters with egregious and oppressive interpreter behavior, two years of costly waiting, and four serious violations of the CPC, all amounts to a measly slap on the wrist and an online course.

To me, this is hardly a resolution.

While the number of public grievances may be small, unethical behavior is still running rampant. As it stands, RID is the sole vehicle to certification. Revoking someone’s certification as a sanction for unethical behavior is critical to protecting the value of certification.

What Should be Done?

Kelly Decker
Kelly Decker

As interpreters, we have the duty to make decisions based on discretion. This discretion is powerful. We have the ability to choose where, when, and with whom we team and work. If the people with whom we work create discord in our ethical conscience, it is time to reevaluate.

Suppose we were to reframe the ways in which we accept work? What if we all stood on the grounds of doing the most good and upholding the linguistic rights of the communities we serve and ultimately are a part of, (8) each and every time?

We may be faced with discomfort in telling an agency or a requestor: “I am available, but I have an ethical conflict with this interpreter. Therefore I am unable to accept this assignment.” In doing so, we are taking the initiative to create change (9) and shift the paradigm.

We may be met with resistance since we are “that interpreter” who questions teaming decisions made by the gatekeepers in our profession. The beauty of that resistance is the opportunity for dialogue and deeper exploration as to why ethical teams and practices matter.

I invite you to be the catalyst for an ethical support community and delve into this idea of declining work based upon the unethical history of our potential team. In this ethical support community, let’s talk about how this idea and practice affect us as individual practitioners, affect the communities we serve, affect our overall working rapport, and ultimately, reflect our accountability.

What lasting impression will you create?

 

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Works Cited

(1) Registry of Interpreters for the Deaf, NAD-RID Code of Professional Conduct, May 2013

(2) Kidder, Rushworth How Good People Make Tough Choices New York: Harper, 2009. Print.

(3) Suggs,Trudy Street Leverage, Deaf Disempowerment and Today’s Interpreter, Posted December 11, 2012 Retrieved May 2013

(4) Lewis Merkin You Tube personal vlog, Posted April 24, 2013 Retrieved May 2013 https://www.youtube.com/watch?feature=player_embedded&v=XIeSlSmOyIg_

(5) Registry of Interpreters for the Deaf, Ethical Practice Systems Policy Manual, May 2013

(6) Dottie Stafford Griffith personal vlog, Posted April 22, 2013 Retrieved May 2013

(7) Paul Shreeman You Tube personal vlog, Posted January 14, 2013 Retrieved May 2013

(8) Cokely, Dennis “Exploring Ethics: A Case for Revisiting the Code of Ethics”, 2000

(9) Street Leverage, Sign Language Interpreters Embody the Change You Want to See, Posted May 8, 2013 Retrieved May 2013

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Shane Feldman | Where Does Advocacy Fit in the Sign Language Interpreting Profession?

Does RID have Deaf heart? What happened with the Lewis and Naomi resignations? What’s going on at the leadership level at RID and what does the future hold for the organization? These are just a few of the candid questions Shane Feldman, Executive Director of RID, answered while attending StreetLeverage – Live 2013 | Atlanta. He also examined how upholding standard practices, collaborating, and remaining current on industry trends can position sign language interpreters to support collective solutions that will support the profession long-term.

Read transcript here. Find the PPT deck for his talk here.

Open Forum

Shane Feldman - Advocacy for Sign Language Interpreters
Shane Feldman

In addition to speaking during Sunday’s Main Session at StreetLeverage – Live | Atlanta, Shane also made himself available for an Open Forum discussion. Please find the questions posed by attendees and Shane’s response in the vignettes that follow.

More Dialogue

Shane is prepared to respond to additional questions you may have for him about RID. He will be responding to questions asked in the comment section of this post and in a follow-up interview.

Bring on the questions!

 

Forum Questions (9 short installments)

Installment One   (5:51 mins)

– Josie McDaniel Burket: “Where is the Deaf involvement at RID?”

– Kyle Durate: “What are your thoughts about collaborating internationally and the view that there is a conflict with RID being a advocacy organization and a certifying body?”

Installment Two   (5:58 mins)

– Patrick Graham: “What can you do to bring more deaf professionals, and their experience, into RID?”

– Ramon Norrod: “Is now the time to spin-off certification aspects of RID to another organization?”

Installment Three   (7:20 mins)

– Richard Laurion: “What mechanism should RID be using to communicate?”

– Stacey Storme: “Do you think RID has Deaf heart?”

Installment Four   (7:44 mins)

– Natasha Terry: “How can RID support providing services to Native America tribes around the U.S.?”

– Nancy Bloch: “What is RID’s communication policy for this year’s conference?”

Installment Five   (9:19 mins)

– Betty Colonomos: “What is RID doing in the way of outreach to the Deaf Community to educate on their rights and the proper expectations related to interpreters?”

– Ramon Norrod: “Is it possible to set a policy at RID conferences that all presenters sign their presentations?”

Installment Six   (7:18 mins)

– Mandy Bracken: “How do you as a member of the RID leadership create a culture of communication equality?”

– Sandra Maloney: “How do you create trust in certification testing at RID?”

Installment Seven   (5:44 mins)

– Darlene Ensenat: “Has anyone lost their certification as a result of an Ethical Practices System investigation?”

– Ramon Norrod: “”Has RID considered reducing or eliminating fees to encourage more Deaf Community members to get involved in the field?”

Installment Eight   (6:08 mins)

– Nancy Holdren: “What is RID doing to ensure that the testing process isn’t a barrier for those taking the CDI test?”

Installment Nine   (5:16 mins)

– Twitter: “What can RID members do to gain access to information?”

– Facebook: “What do you say to those that are concerned with the state of affairs at RID?”

 (Questions relayed by Brandon Arthur)

 

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RID: Retraction Leaves Interpreters with Deaf Parents in Doubt

Brandon Arthur interviews Laurie Nash, Vice Chair of the Interpreters with Deaf Parents (IDP) Member Section of the Registry of Interpreters for the Deaf (RID), on the stunning  retraction of the referendum, that if passed, would have established a designated position on the RID Board of Directors for an IDP Member at Large position.

Highlights

“Many of us felt that the passage of this referendum was important in order to help RID reconnect with the deaf community and the values that were the foundation of the establishment of RID 50 years ago.”

“I am here to talk about IDP but I do want to acknowledge that other members feel disenfranchised by RID as well. I cannot speak for them but they do have similar feelings of not being involved in the decision making process. IDP believed that if we had a position on the board then that would guarantee a place at the decision making table.”

Sign Language Interpreters With Deaf Parents Stunned“The president somehow misunderstood that a 2/3 majority of the vote was required as opposed to the a simple majority she used to determine the initial passage of the referendum.”

“We were told this late on Wednesday night and the announcement from the board was made Thursday. Obviously the RID board had already prepared their announcement and video and were ready to announce this to the membership.”

“I think for many IDP members there is a desire for our organization and our members to recognize that indeed many interpreters with deaf parents bring something unique to our field.”

“I think it is important to emphasize that respectful dialogue is the key to moving forward. I encourage all members of RID be mindful of respecting each other as we move forward.”

Interview Transcript

Brandon: Hello everyone. I am Brandon Arthur from StreetLeverage.com. I am here with Laurie Nash, Vice-Chair of RID’s Interpreters with Deaf Parents Member Section. Welcome Laurie.

Laurie: Hello. Thank you for hosting this dialogue and inviting me.

Brandon: We are here to discuss RID’s announcement from last week about Motion E, the referendum that if passed, would have established a designated position on the RID board of directors for an IDP member at large.  With the announcement that the referendum did not pass, I imagine there to be a lot of emotional responses to the announcement. Before we get into the retraction and the response from IDP, I’d like to back up a little bit to the beginning of March when RID announced the historic passage of a bylaws referendum that would establish an IDP seat on the Board of Directors.  Can you share with us the feeling and thoughts that the IDP membership had when they learned of the referendum’s passage?

Laurie: Clearly many people, including IDP members, who supported this motion, felt that after a long time we would be getting some change in the direction of RID. Many of us felt that the passage of this referendum was important in order to help RID reconnect with the deaf community and the values that were the foundation of the establishment of RID 50 years ago.  So yes, many people were relieved and happy. I know for myself, I felt that after many years, I now have a way to reconnect with RID.  The passage of the referendum gave me faith in RID again.  Learning that the referendum has passed in the first week of March left people feeling positive and pleased with all of the hard work done to get the referendum to vote

Brandon: You mention “having faith”’ in RID again. So, describe for us what the leadership of IDP, members of RID, and allies feel that this position represents for the future of RID.

Laurie: I believe that IDP members are not unique in feeling that they are underrepresented within RID. There are other groups of interpreters that feel the same way. We have all felt frustrated at some of the decisions made by the RID Board of Directors. These decisions show again a divergence from the communities we serve; their culture, their norms, their values. We have strayed away from that. So an IDP position on the board, we felt, would guarantee that along with the Deaf member at large that is already a part of the board, there would be a stronger connection to native language users and deaf-world natives  and those board members would be involved with the decisions of RID from this point forward. Historically there have been a lot of frustrations among many groups. I am here to talk about IDP but I do want to acknowledge that other members feel disenfranchised by RID as well. I cannot speak for them but they do have similar feelings of not being involved in the decision making process. IDP believed that if we had a position on the board then that would guarantee a place at the decision making table. This motion was initially made taking into consideration the current structure of RID. Many people have brought up different ideas for a restructuring of the board and changing the composition of the board.   I think that re-evaluating the board is a good idea but that’s not our current reality.  The current board composition is what was in mind when the motion was made. Let me clarify, the motion came out of the 2010 Region II conference. The motion carried and was then brought to the floor of the national conference in 2011. A lot of people were involved in the discussions to ensure that the position would work within the current board structure.  Members were both in support and opposition for various reasons but for the collective IDP membership was in support of this motion and the concept behind it: that our voice was missing from the board. Our current board has 3 people who are interpreters with deaf parents. 2 are deaf and 1 is hearing but that was not always the case. For many, many years there were no native voices on the rid board.

Brandon: You have recognized that IDP is not the only group within RID who may not feel that they have access to the decision making tables of the organization and by extension our field. That being said, to be told that you had a place at the table and then for that place to be taken away with the retraction must create an environment where there is little to no trust in the leadership of RID.  How did the news that the referendum did not pass actually unfold for IDP? How were you notified?

Laurie:  Well the announcement came out last Thursday. On Wednesday at 9pm, the 4 members of the IDP executive council, participated in a video conference call with President Prudhom and many members of the board of directors. On that call, we were told that there was a mistake made in determining the required number of votes needed to pass the referendum. The president somehow misunderstood that a 2/3 majority of the vote was required as opposed to the a simple majority she used to determine the initial passage of the referendum. Now you should know that during the drafting of this referendum it was clearly understood by everyone involved that a 2/3 majority vote was needed to pass. This referendum was a change in our bylaws and required a higher standard than other referendums. So, she seemingly made a mistake and erroneously informed Shane Feldman, the Executive Director of RID, and others that the referendum passed.  We were told this late on Wednesday night and the announcement from the board was made Thursday. Obviously the RID board had already prepared their announcement and video and were ready to announce this to the membership. Hearing this news, we were floored and were at a loss on how were we to respond and we wondered how our members would respond to this announcement.  We asked President Prudhom for some time to organize and coordinate a respond. They gave us a little time but by 3pm on Thursday, the announcement went out to the general membership. As a result, the IDP council was unable to prepare a coordinated response right away. Unfortunately RID went ahead with their announcement.

Brandon: So what would IDP like to have seen done differently in a situation like this in the future. If we as an organization have learned anything from this, it won’t happen again but if you could advise the board on how better to handle something like this, what would you ask them to do?

Laurie: Well…when we learned that the referendum did not in fact pass we were of course disappointed. Many people worked very hard on this referendum, however; it was compounded by the lack of checks and balances and the realization that RID made a mistake.  We were left wondering,  How could something like this happen? Is it possible that only one person is counting the vote? It was very hard to understand how this could have happened. We are collecting a vote on a referendum that impacts the bylaws of our organization. Not a business as usual item.  These are the guiding rules of our organization, our bylaws.  We were disappointed that the referendum did not pass but we could move on from there. Our disappointment was further exacerbated by this mishandling of the vote and our experience that this was also one more example in a series of blunders the membership has experienced from the RID board. We believe that the IDP membership should have received a personal apology. The president of RID made a general public apology to the membership; however, this motion held great significance to many people connected to IDP. This general apology did not recognize the significance of the referendum and did not recognize that many members had very strong connections to it.  This fact seemed to be overlooked by the board of directors and I think that is just another example of perhaps a cultural disconnect from the membership. RID does have members of diverse backgrounds. President Prudhom’s manner of apology and announcement did not give enough attention to the significance of this referendum to members of IDP.

Brandon: Thank you. What do you hope the membership, the RID board of directors, and even the national office staff can learn from this situation?

Laurie: I wish they didn’t have to learn anything at all. I wish this didn’t have to be a learning experience for them to begin with. However, I think all members of RID, after seeing this; can agree that mistakes are consistently made within RID. This is not an isolated instance.  I am not sure what kind of oversight may be needed and I am unsure how the board functions. For vote counting, do they work together? Who is responsible for vote collecting? How does it work when voting happens through the internet? There need to be safeguards in place to make sure this kind of thing ever happens.  With a mistake of this magnitude, we all have to question how it came to be. I believe RID members have a right to know how this kind of mistake happened. It certainly shouldn’t have happened on such a large issue as the bylaws and leads us to wonder if this kind of mistake is allowed to happen, then what other mistakes are happening? I don’t want to get off the point here but we do need to wonder what is going on. I think the mistakes issue is not simply an IDP complaint. It is a systemic organizational and leadership problem that all of us have to be very concerned about.

Brandon: Clearly, you have said that representation at the decision making tables of our field is important to interpreters with deaf parents and other underserved groups. In considering the future of RID and perhaps the perspective of people seeing this interview, people who will see the passion that IDP has about this issue, what do you want them to know about your collective desire for more representation and collective diversity at the decision making tables of RID?

Laurie: I think for many IDP members there is a desire for our organization and our members to recognize that indeed many interpreters with deaf parents bring something unique to our field. We have a variety of deaf-world experiences that many if not most of our members within RID do not have.  Each interpreter brings their unique set of life experiences to their work.  The experiences of an someone who grew up in a deaf parented home instills the values and norms of the community in their work. Interpreters with deaf parents possess the ability to broker meaning in culturally appropriate ways. That is the value we need to have on the board. I think many of our members historically have felt those inherent skills have been negated in a systematic way within RID.  On an individual level, interpreters with deaf parents have certainly felt valued by many colleagues but we feel this must be a integral part of the board. During the national conference in Atlanta in 2011, Dennis Cokely commented on the logo for the conference. The logo was a tree. On the stage at the business meeting, he pointed out that the tree was missing its roots.  The roots have been missing for a very long time and It’s not just interpreters with deaf parents who feel this way. There are many people in our field, including leaders in our field, who believe that interpreters with deaf parents have something unique to offer. We recognize a unique skill at play but we believe that recognition of this skill needs to be an integral part of our national organization, RID. There may be talk about restructuring  and changing the composition of the board. I think that may be a great idea but let’s work together to make it happen if the membership agrees that to be our goal.  For now, the board structure is the way it is. We can work toward improvements but again with the kind of mistake that took place we have slipped back and the membership has lost faith once again.

Brandon: If you had the opportunity to send a message to the general membership and to IDP members what  would you say about the desire to again reconnect with our roots?

Laurie: To the general membership, I think it is important for us to consider why we do what we do. If we claim to value the deaf community and value their norms and culture, if that indeed is what we are saying, then great.  Let’s move on and do it in our actions and in our words. Live it. Show it. Prove it. And if not, then if people do not want to achieve that then why are we here talking about this? Why does RID even exist?   We need to figure out our organizational purpose, values and goals. What we do is not just collecting a paycheck. For many of us our profession is not simply a job. Unfortunately for some it appears that they are here only to collect a paycheck and there is no authentic connection to the deaf community and certainly no investment.  For those of us vested, it feels exploitative of those interpreters. We really need to figure out why we do the work we do. To IDP members, I think it is important to say that your hard work bringing this referendum forward and the progress that we made was successful in many ways. The discussion we are having now is also housed within a broader context. We have all had our individual discussions and experiences with each other and with our colleagues. We have also had our experiences discounted and shunned.  It is time to move forward. We are now having a bigger discussion and this process is necessary in order for us to recover from the last 50 years.

Brandon: I really appreciate you being here with me today to lay out the issues. I hope this dialogue will help create some perspective for the people who are seeing all of the thoughts, emotion, and dissention on this issue.    At the end of the day, I hope that as an organization we can keep our eyes on the mission of service. If we can dialogue with respect then we can move forward. Thank you for taking the time to be here today.

Laurie: I am happy to be here but I do want to add something if you don’t mind. I think it is important to emphasize that respectful dialogue is the key to moving forward. I encourage all members of RID be mindful of respecting each other as we move forward.  Unfortunately, some public comments have been made that were not respectful and for many were insulting.  If we truly want our field and our organization to recover we have to maintain a respectful dialogue. I hope we can all remember the person receiving the message when posting comments via any open forum. Keep it honest and respectful.

Brandon: StretLeverage.com we try to create an environment where people feel comfortable expressing themselves so I can appreciate you bringing respect up. Laurie, thank you for your time. I appreciate you making time in your schedule for this discussion.  I hope that this dialogue will help others who have wondered about the debate and differing opinions surrounding this referendum so that we can all move forward to a successful future. Thanks again.

Laurie: Thank you.

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RID Increases Dues: An Interview with President Brenda Walker-Prudhom

Brandon ArthurBrandon Arthur interviews the President of the Registry of Interpreters for the Deaf (RID), Brenda Walker-Prudhom, on the increase in dues and fees announced on March 30, 2012.

In the interview Brenda reiterates the 4 driving priorities of RID, the reasoning behind the priorities, and how she and the Board plan to develop greater transparency throughout the organization.

RID Priorities

  1. Search for Executive Director
  2. Certification of NIC, CDI, SC:L and Oral
  3. Technology in the delivery of certification tests and communication
  4. Relationships with Stake holders, affiliate chapters and members

Notable Quotes by Brenda

“As we got together we realized we had a strategic plan, but that we needed to examine and determine our priorities..”

“One thing that I want the members to realize is that, yes, the $260,000 deficit is significant but some of that is a result of unexpected things like the fraud that was discovered and the budget necessary in order to investigate and make it right..”

“What makes it appear so significant is the CMP fees and EPS fees which haven’t been increased since their inception. So, we are talking about 15 to 20 years of the same fees for those two programs.”

“..the Board knows and is confident that they [National Office Staff] are working in our best interests to prevent a deficit and restore our finances for the future.”

“..what I saw was the management or mismanagement of funds, it’s really not mismanagement at all. It’s attempting to manage through years of constrained resources to support the membership’s needs, wants, and desires..”

“I would request that members recognize that we are a huge organization of diverse members with diverse needs. As much as we want to please all of them daily, we have to budget and we have to plan…”

[Speaking of outsourcing certification testing] “As of right now, I don’t see that going away or giving it to another organization to run. As President, I don’t see that happening any time soon. But that doesn’t mean it can’t happen.

“I am hoping the members will see that we want each member to have a complete picture of RID.”

 

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How Sign Language Interpreters Survive a Professional Shakedown

You’re traveling along, like you do on any given day when suddenly you feel the muzzle of a gun pressed against the back of Avoid a Shakedownyour head and hear, “give me your high rate of pay, all your premium workplace perks, and don’t forget your abounding opportunity.”

It’s a sign language interpreter shakedown. What do you do?

Before you do anything drastic, consider that survival, or in other words maintaining your professional reputation, is most important.

Don’t Panic

When faced with someone grabbing at your rate of pay, industry standard practices, or incidental reimbursement, don’t panic.  There is nothing worse than an inconsiderate, emotional reaction.  In this circumstance, to react with something like, “Seriously, this offer is an absolute insult to me and my profession…”, will do little to help you survive.  It certainly doesn’t position you to rescue your hourly rate, standard practices, incidental reimbursement and/or the potential opportunity.

In fact, it puts your survival and any hope of reaching an agreement at risk.

It’s a Negotiation

After all, at the center of any professional shakedown attempt is a negotiation—albeit a difficult one.  What follows are a few key things for sign language interpreters, Sidewalk-Executives, to remember when negotiating.

Don’t Move First

Always remember when negotiating in a high stakes environment—and a person’s livelihood is considered high stakes in my mind—never make the first move.  It is critically important that you understand all of the demands of the other party first.  To ignore this caution puts you at a significant disadvantage.

What’s Important

Upon understanding the demands of the other party, you have to quickly assess what is most important to you.  Is it rate of pay?  Work environment?  Frequency of the opportunity?  Whatever it is, its important that you be reasonable and cognizant of how it impacts the other party and their proposal.

Counter Offer

After you have determined what is important to you, you have to calmly and respectfully reframe their demands and clearly offer an alternative proposal.  Do this in priority order (most important points first).   Be sure to counter with all that is important to you because attempting to add to these terms later will erode the trust of the other party, which is clearly a no-no.

Done Means Done

Unless something substantive in the agreement changes, once the two parties have agreed on terms there is no more negotiating.  A fatal mistake people make is attempting to revisit aspects of the agreement.  Don’t do it.  Should you attempt, you won’t live to tell the tale and neither will your reputation.

Remember

To act on emotion, move first, or handle the negotiation carelessly will put your professional reputation at risk.  If you can’t make it work in the first couple of exchanges, respectfully decline and walk away.  Don’t force it or continue to negotiate; its professionally reckless and doesn’t leverage the karma of gratitude to your benefit.

Lastly, remember that negotiating a shakedown successfully takes practice.  As you gain practical experience, remember that to error by walking away too early is a preferential outcome to death by way of professional shakedown.

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Why Not a Sign Language Interpreter Bill of Rights?

Bill of Rights

If you haven’t seen it, you soon will.  Due to economic pressures, businesses and individuals hiring interpreters are challenging (and attempting to redefine) our rates, standard practices, and national credentials.

In my view, if we handle these challenges poorly we will be putting the foundation of our industry at risk.

So, what do we do?  Why not an Interpreter Bill of Rights?  I know it may seem a little crazy, but service providers in other industries have them, why not sign language interpreters?

What comes next certainly isn’t perfect, but it’s a start.  Care to add?

Sign Language Interpreter Bill of Rights

Statement of Rights

An interpreter accepting an assignment to deliver sign language interpreting services has the right to:

  1. Be treated with respect and dignity, regardless of their race, color, religion, sex, age, national origin, disability or sexual orientation.
  2. Receive, in advance, sufficient information about the D/deaf customer and the terms of the assignment in order to determine suitability.
  3. Know the name(s), if any, of any other interpreter(s) already engaged for the assignment, and to decline the assignment based on such information.
  4. Deliver services in a manner that honors customer preference, complies with industry standard practices, and allows for active support of team interpreter(s).
  5. Be told, in advance, of any changes to the terms of an assignment and to have the opportunity to confirm agreement to these changes.
  6. Decline an offer to provide services for any reason or no reason.
  7. Have personal, compensation, and credentialing information kept confidential, and to be advised of the disclosure of such information.
  8. Request the information and methodology used to determine rate of compensation.
  9. Request prompt payment for services rendered.
  10. Work in an environment free from physical and verbal abuse.
  11. Seek replacement on an assignment where:
    • Customer or co-interpreter’s conduct alters the terms or conditions of an assignment, or creates an abusive or unsafe environment; or
    • An emergency or a significant change in the interpreter’s health has resulted in an inability to provide effective services
  12. Voice concerns and/or grievances to the coordinating entity regarding the provision of service in connection with the assignment, or regarding a lack of courtesy or respect for the interpreter.
  13. Assert these rights personally, without retaliation.
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It’s Ugly, Uncomfortable and Can Damage Your Reputation

People in conflictYou know the drill… Smile. Make eye contact. Offer a reinforcing head nod. Appear confident and interested.

As interpreters, we work hard to internalize the behaviors that help us appear approachable. This is a necessary and required skill in order to accommodate the myriad of personalities we encounter on the job.  Though it hasn’t been statistically proven, at least to my knowledge, we intuitively understand that interpreters who master this skill are busier than those who haven’t.

Being an expert does have its side effects.

The Side Effects

While it can be completely exhausting to be “on” day-after-day for extended periods, I believe there is a more harmful side effect to this internalization. We have trained ourselves to be conflict adverse. By working to be uber approachable, we have simultaneously internalized a conflict avoidance strategy. What I will call the “if I do nothing, this issue will go away” approach. We know it works because when the assignment ends we are done, and may not be back there for a number of months. Problem solved!

The Ugly Head of Avoided Conflict

Inevitably though, we get hired for a long-term assignment or as a staff interpreter, and suddenly a strategy that has worked like a charm is now working against us. By avoiding conflict in these environments it only intensifies, and when addressed—and at some point it will be—it’s ugly and uncomfortable. It can result in people losing or prematurely abandoning work opportunities.  Worse, it can significantly damage reputations and destroy an otherwise healthy environment.

Address Conflict Quickly

Because most people have had no formal instruction on resolving conflict, we use strategies we have learned by example or draw from our own experience.  The considerations and strategies offered below are a few that have served me well.

  • Recognize that conflict is inevitable
  • Remember that conflict is not inherently bad
  • Address conflict immediately (in most cases while its minor)
  • Address the person directly before seeking assistance
  • Be honest about your role in the conflict
  • Consider the mood of the person prior to addressing
  • Appearing emotionally distant serves no one
  • Ask yourself, “is the approach I am about to use the best one to resolve this situation?”

Remember, while you may never find conflict comfortable, you can learn to effectively navigate through it.

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Should the Registry of Interpreters for the Deaf Sue?

Woman PonderingIs there any merit to the Registry of Interpreters for the Deaf (RID) litigating to advance the rights of sign language interpreters to reasonable working conditions and employment practices, and laws that defend their eligibility to work? Clearly, litigating has both a financial and a political cost and these costs should not be underestimated.

As it occurs to me, the pros and cons of RID taking a more offensive position in advocating for our rights are:

Pros of Litigation

  • Cases will lead to a body of information related to appropriate working conditions and practices when employing interpreters.
  • Publicly exposes organizations for interpreter abuse.
  • Creates an opportunity for industry stakeholders to work together to seek accountability for business practices and working conditions.
  • Imposes a financial hardship on offending organizations/individuals.
  • Uncovers the facts, which assists in identifying the people that can legitimately deliver solutions.
  • A demonstration that RID has a no non-sense approach to fulfilling its charge to protect and promote the interests of sign language interpreters.

Cons of Litigation

  • Establishes an adversarial relationship with the private businesses and government entities that employ interpreters.
  • The financial cost.
  • A lost case can create a damaging precedent, which makes it more difficult to defend our interests.
  • Increased scrutiny of interpreter conduct and practices.
  • Heightened conflict within the industry.
  • Strains collaboration between RID, private business and government entities on shared interests.
  • May have to pay court costs for the other side.

Which Situations?

Endeavoring to hold individuals and/or organizations accountable for unsatisfactory working conditions is—and has been—a difficult proposition. While I am not—and I don’t believe many would be—in favor of the concept of litigating for the sake of litigating, I do believe that there are situations where we would greatly benefit should RID take a more offensive position. You may be thinking, “Well, what situations exactly, Brandon!?”

To name a couple, I believe RID should evaluate the merits of any case where an interpreter is being tried in a court of law related to their role, work product and/or or ethical practices, and get involved based on the merits of each particular case. Further, it is my view that RID should take a more offensive role when legislation is being crafted that will adversely impact an interpreter’s ability to perform their work and earn a livable wage.

In the End

RID occupies an important role, representing the voice of the sign language interpreter, and if necessary should throw a little weight around to ensure we are heard. It is one thing to inherently understand that poor working conditions or deflationary practices render an interpreter unable to deliver their art and quite another to do something about it.  As interpreters, we should leverage all the resources we have to ensure we are able to do our work effectively.  RID is one of those resources.

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Sign Language Interpreting—An Industry Past Feeling?

Person peeking out windowIt is often said that the anonymity of living in a big city and the effort to avoid feeling imposed on by the crush of humanity, makes people hard and unfeeling. After all, it’s only in the big city that a person can be attacked 3 times in a 30 minute period—as 38 witnesses look on—without single person placing a call to 911 that would save their life, right?

As I consider the staggering pace of change the sign language interpreting industry is experiencing and the magnitude of the challenges we confront, what is striking to me is what appears to be a sense of indifference and a dismissal of our need to be responsible industry citizens.

Why Do We Just Look On?

Why do we standby as our practices and standards are attacked by short-sighted colleagues, industry business and associations, and local and national regulating bodies?  Why do we look on as the quality of life that has taken decades to achieve erodes as regulation after regulation is legislated without us?  Why do we willingly sit quiet as our credentials and professional organization are increasingly viewed as unnecessary or irrelevant?

Is it because we have grown complacent under the 3 squares a day provided by staff employment?  Is it because we believe someone who better understands the issues will take the time to file a comment?  Is it that the part-time Government Affairs Program at RID is sufficient to ensure interpreters interests are represented in every city and every state and that every piece of legislation is crafted so we remain eligible to do the work?  Or, maybe it is that the hundreds of our colleagues who are recently underemployed/unemployed—as a result of industry regulation and change—is really someone else’s problem.  While these maybe true for some, I believe it is something more alarming.

We have lost our confidence.

The Confidence Crisis

For the first time in our collective history, the bigger challenges facing our industry are not directly related to moving the act of interpreting from an occupation to a profession; so we find ourselves feeling unprepared.  This feeling of being unprepared has given us an awareness of some sizable blind-spots in our field of vision.  We no longer intuitively understand the rules of engagement.  We don’t have direct access, in most cases, to the decision makers and people of influence.  We are unfamiliar with proper protocol and the process to meaningfully get things done.  We don’t know where to go to understand the issues or stay informed in real-time.

In short, we are unsure what to do.

So, we look on questioning our ability to help, believing someone else will make the call that will stop the attack.  We look on fearful that to act may result in our being numbered among the unemployed/underemployed.  So, we ignore the reflex to act and begin the internal chase for justification.

What Now?

Simple, we commit to stare down our discomfort and act.

We recondition our reflex to sit out by recognizing that the choice not to act is an action itself and only perpetuates the conspicuous absence of our collective voice in shaping the future.  We seek out information to understand the implications and consequences of the actions being taken by us and around us.  We conduct ourselves in a way that we are counted among the artists in our communities creating positive change.

Like the responsible citizen who hears the plea of a person being attacked, we endeavor to make the situation better.  Like this responsible citizen, each of us has a valid contribution to make.  So, let commit to make it and remove the perception that we are indifferent to the outcomes of the actions swirling around us.

We do care and we are not past feeling.